Shipping & Return
The Indian Karigar provides World wide shipping. Shipping in India is absolutely free. Shipping outside India is charged extra and mentioned at the time of order.
Order processing time is mentioned against each product on product description , But, As we craft outfits which are customized and bespoke in nature the delivery time of each order varies and will be duly confirmed at the time of order confirmation. It can typically take from 15 working days to 90 working days depending on the intricacy of work and embroidery involved. It ll be confirmed in written before confirmation of your order.
We shall not take responsibilities for delays due to incomplete address listings. In a situation of re-shipment for the same order, customers will be responsible to pay re-shipping charges and any other related fines/penalties.
All orders are shipped through the best transport/courier agencies – DTDC, Fedex and Blue dart and delivered at your doorstep approximately within 5 – 7 working days, post the dispatch of your shipment. Order processing time is mentioned against each product on product description page. Or confirmed at the time of order confirmation in case of Bespoke orders.
For International Shipments the Shipping Charges are extra and are based on shipping destination, weight and quantity of units purchased. All products are shipped via reputed international courier companies such as FedEx, DHL and various other renowned companies that are completely reliable depending on your location. Please note that shipping companies determine shipping charges based on the package weight. In a very rare case, Any taxes or duties levied by your country if any, has to be borne by the customer. The delivery charges charged from you are only based on the tariff of the company of shipping goods from one location to another. We do not provide reverse pick up facility in case of international shipments. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer.
At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for re-delivery or you can pick it up from their office location. We do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery. Please note that the courier company would bill any kind of customs or duties if applicable for the ordered items, separately to the customer at the time of delivery. The duties and taxes are not included as a part of the customer’s payment made to us.
The shipping duration mentioned on our website against each item is indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason. For any reason, there is going to be a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail. However, as mentioned earlier the delivery dates are approximate and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts.
- If you are not satisfied/happy with your purchase, you must inform us within 24 hours from the date of receiving the package. We will validate your return/exchange request and only after we have authorized it, the product should be returned to us within 7 business days with condition intact. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging including: hangers and wraps.
- Once your return has been received by us and it complies with our returns policy, we will credit the refund amount on your The Indian Karigar account with store credits. Under exceptional cases (for damaged merchandise or incorrect shipments) we will return the refund amount to the original method of payment used to place the order. Refunds will show on your account 15 - 20 business days from the day we receive your returned item.
Terms & Conditions:
- No Returns/Refunds/Exchange will be accepted for customized/stitched products. However the fitting is our responsibility. If the outfit received is not as per the size and measurements provided its our sole responsibility to alter it and send it back to you.
- If the product is sent back to us without our consent, return/exchange will not be accepted.
- We do not accept returns for products purchased during sales/discounts.
- In case of defects, we may ask for a picture of the damaged product. After reviewing the picture, we may send you another piece of the same design.
- Refund will be processed only if we cannot replace the defective item with another piece.
- Shipping cost is non-refundable.
- Return shipping is to be borne by the customer.
- If you have ordered multiple products and we are unable to provide certain products from your order, you will be asked to select another product / take a store credit / the amount for only that particular product will be refunded.
- For alterations, you can send the product back to us for which the shipping charges will be borne by the customer
We provide free alterations if the outfit received by you is not as per the measurements given to us. All alterations have a minimum lead-time of 12 - 20 days depending on the extent of alteration required. The Indian Karigar takes 4 days to confirm the alteration after receiving a request. An alteration request is considered confirmed only when we approve it. A perfect fit is our responsibility and we provide free alteration on the outfits.
- You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained barring extenuating circumstances (National Holidays). Any accepted cancellation beyond 24 hours will be exclusively in our sole discretion. A cancelled order will result in a credit to the payment instrument (such as debit/credit card/net banking facility) used by you at the time of purchase of product.
- All refunds will be processed within 15 – 20 business days from the time we send an email acknowledging the refund.
The details for the products or product specifications (for instance weight, color, handwork details, size, etc.) mentioned along with the product displays are only fairly accurate values. Since most of the products have intricate and detailed handwork, hence there may be slight variation in the actual product as compared to be seen in the picture.
The Indian Karigar will not be held responsible for any loss of data, loss or any damages under any circumstances what so ever including any circumlocutory, special, subsidiary, indirect, consequential or other damages that result from the use of or inability to use the products/services offered at www.theindiankarigar.com
In no occurrence/event shall www.theindiankarigar.com be accountable to the user for any damages, losses, negligence or any actions otherwise, beyond the amount paid by the user to www.theindiankarigar.comfor any specific product or service. With a view to provide our customers the latest information and material, www.theindiankarigar.com will make changes in the products or services described on this site from time to time. The prices displayed on website are for Internet orders.
Availability and prices of items are subjected to undergo changes without prior notice. Any prices displayed on www.theindiankarigar.com may not be indicative of the actual selling prices in any particular area. We reserve the right to limit sales, including the right to prohibit sales to re-sellers. www.theindiankarigar.com is not responsible for any typographical or photographic errors/shortcomings.
Limitation of Liability: Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall www.theindiankarigar.com or any of its employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the www.theindiankarigar.com Web site, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of www.theindiankarigar.com Has been advised of or should have known of the possibility of such damages
Out of Stock Items
Occasionally due to high demand we run out of certain items. If we do not have an item that you've ordered in stock, we will either inform you by Mail or we will contact you by Phone. Full refund will be processed only if item is not available.
Color and Embroidery Disclaimer
While The Indian Karigar shall make all endeavors to ensure accuracy of order of the product, however; there may occur variations in color of the actual product as compared to that shown on the website, this is mostly due to nature of fabric dyes, weather at the time of dyeing and differences in display output due to lighting and digital photography and color settings and capabilities of monitor screens. A customer while placing the order should consider this minor variation in color as seen on the website as against the actual color of the product received.
Products, which are embellished with embroidery sequins, beads etc may have a tendency to come off, in spite of all prudent care. We request you to follow the care instructions to avoid such instances.
Order Fulfillment Policy
Once you place an order, allow a few business days for us to process the order (pending credit card). If you have ordered an item that is not available or that is delayed, we will notify you of the situation via email or phone. When your order is ready, it is shipped immediately. Please allow 3-4 weeks for deliveries. We will not be held responsible if the order is delayed due to unforeseen natural calamities and reasons out of our control. We do not stock in bulk, therefore each outfit is unique and customized. We promptly provide refunds for items that are not available. If www.theindiankarigar.com is, at their own discretion, willing to take a return or exchange, then the products have to be delivered to our Indian Office within 7 working days from the date of receiving return authorization. Customer is solely responsible for the product till it is delivered (with signature proof) at our Indian office.